Yeah, their stuff is cool, but that's the type of company they tend to be from my experience too.Originally Posted by beejay_4@msn.com
What's the problem? Anything we might be able to help with?
been waiting a week now for a response to a query-dozens of posts later than mine have been dealt with,some within minutes..i've made numerous phone calls,it's not possible to speak to a human being and i'm still waiting for the automated callback......if you're thinking of buying line 6 ,bear this in mind.
Last edited by beejay_4@msn.com; November 13th, 2009 at 09:59 AM.
Yeah, their stuff is cool, but that's the type of company they tend to be from my experience too.Originally Posted by beejay_4@msn.com
What's the problem? Anything we might be able to help with?
Guitars: Gibson LP Studio, MIA Fender Precision, Carvin C350Originally Posted by Spudman
Amps: Genz Benz Shuttle 6.0 + Avatar B212 / Genzler 12-3, Acoustic B20
Pedals: Pod HD500X, Diamond Compressor, Tech 21 VT Bass, Sonic Research Turbo Tuner
thanks for the offer,but it's a registration glitch.it needs them to raise a support ticket.basically,i bought a toneport gx on e bay and it's registered to someone else-therefore i can't register it to me.
That kind of stuff is to be expected when you buy a used one,hang in there they will fix it,one of the reps is on this forum so the squeaky spoke will get greased.Sumi
Guitars,Warmoth Tele,90's Fender Strat Plus/Fender CV 50's Tele/Parker p-36/Fretlight/Custom Strat(Fender body/warmoth Clapton neck,tonerider pups)Larrivee L03 mahogany acoustic
Amphs/66 Super Reverb/60's Bandmaster head and 2/12 cab/Blues jr//epi valve jr/supro super/ ZT lunchbox/Mahaffay Little Laneilei 3350/Pignose g40v
Pedals/Voods Rodent/MXR carbon copy/Duncan Pickup booster/Ts9/Rat/ts10/Line 6 tone port uk2
Line 6 M13
yeah,i did expect a glitch or two,but i didn't expect to be put on hold for a week(so far)while posts after me were dealt with much more speedily.
You are upset because you bought a used item and expect immediate service from a company that doesn't benefit financially from your purchase? You need to be a bit more patient rather than coming onto a forum and griping right away. If you needed your car fixed but you weren't going to pay me I'd put you at the end of my list too.
"No Tele For you." - The Tele Nazi
Ha! Tele-ish now inbound.
spudman;i'd like it registered so i can sign up to guitar port online,so they will benefit financially.line 6 are aware of this .
I'm not saying that what you say is true, but if it was, that still says something about them as a company, does it not?Originally Posted by Spudman
I have to credit a company like Sweetwater. They give you support whether they see the dollar signs or not. Same with Tech 21: I bought a used GT2, and when I had some questions about it, they jumped in immediately and helped me over email. Incredibly helpful.
If I'm just another trick for Line 6 to turn, that tells me something about the character of the company. They still sell useful products, and I'll probably keep buying them, but to BJ's point, it's worth knowing what to expect.
Guitars: Gibson LP Studio, MIA Fender Precision, Carvin C350Originally Posted by Spudman
Amps: Genz Benz Shuttle 6.0 + Avatar B212 / Genzler 12-3, Acoustic B20
Pedals: Pod HD500X, Diamond Compressor, Tech 21 VT Bass, Sonic Research Turbo Tuner
I've gotten nothing but great service from Line 6. I just think it's a bit of a stretch to go onto a forum saying that a company's service stinks when you haven't even purchased anything from them.
Plus, if you go to Line 6 FAQ I believe it tells you exactly how to do what it is the OP wants to do.
"No Tele For you." - The Tele Nazi
Ha! Tele-ish now inbound.
i've purchased 3 items from line 6 over the last few years.pocket pod,guitar port and this toneport gx.previous minor issues have managed to be resolved eventually,but for me the customer service leaves a lot to be desired.if you choose to disagree,that's your right,spudman.
All companies will have customer support issues at certain times. I've posted about less than satisfactory experiences I've had in the past. I seemed to be in the minority, but I still was unhappy, as I was the one waiting for a response. Bear in mind, these were brand new purchases, and I felt the response time could/should have been faster. However, they were eventually resolved. Patience and information were my friends, I discovered.
Also, when I've joined any forum as a new member, I've found that introducing myself, describing any problem I'm having, and asking if someone can suggest something helpful works better than opening with a negative statement.
YMMV.
Last edited by oldguy; November 11th, 2009 at 05:38 PM.
Guitars
Wilburn Versatare, '52 FrankenTele(Fender licensed parts), Fender USA Roadhouse Strat, Fender USA Standard B-bender Telecaster, Agile AL 3000 w/ WCR pickups, Ibanez MIJ V300 Acoustic, Squier Precision Bass,
Amps
Ceriatone Overtone Special, Musicman 212 Sixty-Five, Fender Blues Jr., Peavey Classic 30, Fender Super Reverb, Traynor YCV-40 WR Anniversary w/ matching 1x12 ext. cab, Epiphone SoCal 50w head w/ matching 4x12 cab (Lady Luck speakers), Avatar 2x12 semi-open back cab w/ Celestion speakers
Pedals
Digitech Bad Monkey, Digitech Jamman, DVM's ZYS, Goodrich volume pedal
after much *****in' and complaining,support ticket eventually raised.
Congratulations! Enjoy your toneport.Originally Posted by beejay_4@msn.com
Guitars
Wilburn Versatare, '52 FrankenTele(Fender licensed parts), Fender USA Roadhouse Strat, Fender USA Standard B-bender Telecaster, Agile AL 3000 w/ WCR pickups, Ibanez MIJ V300 Acoustic, Squier Precision Bass,
Amps
Ceriatone Overtone Special, Musicman 212 Sixty-Five, Fender Blues Jr., Peavey Classic 30, Fender Super Reverb, Traynor YCV-40 WR Anniversary w/ matching 1x12 ext. cab, Epiphone SoCal 50w head w/ matching 4x12 cab (Lady Luck speakers), Avatar 2x12 semi-open back cab w/ Celestion speakers
Pedals
Digitech Bad Monkey, Digitech Jamman, DVM's ZYS, Goodrich volume pedal
problem now resolved-cheers,line 6.
So maybe the title of the thread should be changed?
The Law of Gravity is nonsense. No such law exists. If I think I float, and you think I float, then it happens.
Master Guitar Academy - I also teach via SKYPE.
I second the motion! Sumi
Guitars,Warmoth Tele,90's Fender Strat Plus/Fender CV 50's Tele/Parker p-36/Fretlight/Custom Strat(Fender body/warmoth Clapton neck,tonerider pups)Larrivee L03 mahogany acoustic
Amphs/66 Super Reverb/60's Bandmaster head and 2/12 cab/Blues jr//epi valve jr/supro super/ ZT lunchbox/Mahaffay Little Laneilei 3350/Pignose g40v
Pedals/Voods Rodent/MXR carbon copy/Duncan Pickup booster/Ts9/Rat/ts10/Line 6 tone port uk2
Line 6 M13
"Line 6 customer service has the potential to be slow"Originally Posted by Robert
Guitars: Gibson LP Studio, MIA Fender Precision, Carvin C350Originally Posted by Spudman
Amps: Genz Benz Shuttle 6.0 + Avatar B212 / Genzler 12-3, Acoustic B20
Pedals: Pod HD500X, Diamond Compressor, Tech 21 VT Bass, Sonic Research Turbo Tuner
"At one point I used to have thought that Line 6 customer service stunk."
Axen: Jackson DK2M, Fender Deluxe Nashville Telecaster, Reverend Warhawk 390, Taylor 914ce, ESP LTD Surveyor-414
Amphen: Jet City JCA22H and JCA12S cab, Carvin X-60 combo, Acoustic B20
Effecten: "Thesis 96" Overdrive/Boost (aka DVM OD2), Hardwire DL-8 Digital Delay/Looper, DigiTech Polara Reverb, DigiTech EX-7 Expression Factory and CF-7 Chorus Factory, Danelectro CF-1 Cool Cat Fuzz
"I wish Imagine Dragons would be stuck in an Arcade Fire for an entire Vampire Weekend."--Brian Posehn
"Sometimes you get cheese with whine."
"No Tele For you." - The Tele Nazi
Ha! Tele-ish now inbound.