Bought Used G-Dec Now Fender Won't Replace It

[ZMAN]

I would definitely try to get the money back from the seller, or at least put a very negative feeback on his Ebay listings. I checked and the G-Dec Junior is only 149 at MF. So 125 is a pretty high number to pay. There might be something very small wrong with it but I wouldn't put a lot of money out for a repair. If it came through a pawn shop, they almost never check the things out totally. My friend owns one and he has a lot of issues with broken electronics. He has to had to hire a person to check these things out, because he got burned so many times.

[jim p]

On the Fender web site they have a download that maybe a firmware update for the G_Dec 30 maybe your problem is the firmware? So if you can hook it up and load the update it might solve the problem.
http://www.fender.com/support/gdec30_downloads.php

[just strum]

I'm an advocate of "beat the manufacturer into submission". I become relentless with email and phone calls. I tell them of my disappointment in their product, I go on various websites and locate the "review" section (you don't have to buy it there to review it there). I found that the manufacturers read those reviews and the good ones address the problem.

This past summer I received a free grill (an upgrade of the one I purchased) and few gift certificates. Make sure your facts are straight, don't embellish.

The saying is - The squeaky wheel gets the grease. You don't make noise, you don't get results.

Now go kick some butt.

[oldguy]

"squeaky wheel" is the term here in hillbillyville.........

[just strum]

"squeaky wheel" is the term here in hillbillyville.........

Yes, squeaky - a slip on the grease.

[Retro Hound]

Someone at the Fender forum gave me a name to contact at Fender customer relations. He said the warranty is transferable. They can tell from the serial number if it's less than five years old. I just have to send it in and they will check it out and replace it! I'm very happy. But I will still be more cautious from now on. (I suppose I will have to pay shipping, but that's OK)

[just strum]

So, what was the outcome with this? Did you get a new amp? What model did the give you?

Someone at the Fender forum gave me a name to contact at Fender customer relations. He said the warranty is transferable. They can tell from the serial number if it's less than five years old. I just have to send it in and they will check it out and replace it! I'm very happy. But I will still be more cautious from now on. (I suppose I will have to pay shipping, but that's OK)