Input levels into the mixer

[BigJD]

I think it's a Mackie SR32-4 mixer.

It's an ART DI with some attenuation pads on it when I use the pedal -> DI box -> mixer, but I don't use a DI box when I use the amp. I just do XLR out on amp -> digital snake, which goes right to the mixer.

I would tell you not to use the XLR's on the amp,put a SM57 in front of it.
I like miked amps.
As far as the DI is concerned,you should be able to match it to what the mixer wants to see pretty easily.
Like I said before it sounds more to me like a problem the your channel strip on the board.Theres a pad or something engaged that is cutting your signal off.
Whats the model on that ART DI? I'll google it and your board and get a quick education on them.

[Eric***]

Whats the model on that ART DI? I'll google it and your board and get a quick education on them.

I think it's this one:

ART ARTcessories Zdirect Professional Passive Direct Box

[BigJD]

I think it's this one:

ART ARTcessories Zdirect Professional Passive Direct Box

Geez they sure don't give up much info on that unit.
But if I was to believe anything about it it seems that it is very much an entry level unit.
If it were me I would probably see if there was anybody about that had a better quality unit to try.
As talked about before I believe its a problem on the mixer end.

[Eric***]

As talked about before I believe its a problem on the mixer end.

Well that does help me a good bit as far as troubleshooting is concerned, so I appreciate the input. If I manage to make any headway, I'll update with the results.

Thanks everyone for the help!

[markb]

I would tell you not to use the XLR's on the amp,put a SM57 in front of it.
I like miked amps.
...

I like miked amps too but I suspect you've never used the DI on a Tech21 amp. You can put a '57 in front of the speaker if you like but it'll sound about the same and it's just one more thing to trip over on a crowded stage. The internal DI box is speaker and mic emulated. The only problem I've ever had is that the connector isn't exactly top notch and some XLRs are a bad fit.

A pad somewhere is a very sensible suggestion.

[BigJD]

I like miked amps too but I suspect you've never used the DI on a Tech21 amp. You can put a '57 in front of the speaker if you like but it'll sound about the same and it's just one more thing to trip over on a crowded stage. The internal DI box is speaker and mic emulated. The only problem I've ever had is that the connector isn't exactly top notch and some XLRs are a bad fit.

A pad somewhere is a very sensible suggestion.

You are completely correct.I have not used a tech21 amp or DI.
My bass player uses one of their floor units and it seems pretty well made.