So I bought a set of Dr. Duck's 9's from the same eBay seller. Sat around for a month or two until I decided to restring a Les Paul that had 10's. As I'm tuning up (to 440) the high E breaks - at the ball end. Luckily, the set comes with an extra E so I wind it on, tune up - and this one breaks at the tuner....
I email the seller and explain what happened, asked for Dr. Duck's contact info so I can tell them what happened. Then I just Googled them, got a number and called. At midnight. Guy answers on the 2nd ring. I explain what happened (hoping for an extra E string at least), he gets my info and says he'll make it right.
Three days later in the mail is 2 new sets of strings from Ducks Deluxe (each with 2 high E's), and another package from BlueStarMusic (the eBay seller) with a set of strings inside. No notes, no apologies - just great f'ing customer service.
So at this point, I'll use the strings even if they suck. It's really nice to get good service from anyone these days.
"Always go heavy on the effects and try to blind the audience with expensive gear." - hubberjub
I mean, no offense, but I don't really see why, like guitar players from Creed, or something like that, are on the cover of guitar magazines. Almost anybody can sit down and learn to play those songs.
Dweezil Zappa