Does anyone have a history with Hello Music? It's an online site. I recently purchased a Line 6 POD HD 500 from them at a price lower than anywhere I've seen. Anyway I've been having trouble with the unit as far as downloading custom tones and putting them on the POD. When I put the custom tones on the POD all the factory presets disappear. I've been in contact with the Line 6 support. They have checked out the tones I was trying to put on the POD (they were some of Robert's tones) and said they were OK. And that I should take the unit to a Line 6 service center. I've had this unit a very short time and I'm wondering if this company is selling used, returned or otherwise F'ed up gear. Any info on this company will help.