Yeah, I called them and left a message. The guy was supposed to get back to me. Unless he tried to call when my wife briefly called me today, he didn't. It's OK. I've got just over three years left on my warranty
Another quick Google search seemed to indicate that Lace was having some QC issues in 2013. Might be the problem with mine. I like that pickup so I want one back.
Good thing I didn't order any new electronics. I'll have to try to return this switch to GC when I take my kids back to school on Monday.