Update: I just heard from Gibson this morning. They've already got a new set of strap locks in the mail.

Have to also give props to Dennis of addiction-fx on Ebay, who's been really great to deal with when buying pickup magnets.

I may tackle Samsung this weekend. I have a Blu-Ray player that only seems to play the discs it likes, even discs that are fresh out of the box. Very irritating. I'll cross my fingers that they're going to be another good customer service experience.